Customereye

Getflix

Software & Web Services • Seychellesgetflix.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
+33.3 vs. last month4.71 ★ average rating · 621 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#235of 363
Top 65% · Mid Pack
#1 (best)#363 (worst)
#233Peer
#234Peer
#235This company
#236Peer
#237Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 604 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.8%
Response Speed
18.2%
Problem Resolution
16.7%
Communication
12.1%
Loyalty
10.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • •Built from a negative-review share of 24.8% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
89.2%
4★
3.5%
3★
1.1%
2★
1.0%
1★
5.2%

Based on 621 analyzed reviews. Sentiment is slipping: 86.4% of reviews in the last three months were positive, compared with 96.3% in the three months before that.

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