Customereye

Gdprice

Professional Services • United Kingdomgdprice.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

41/100
+26.7 vs. last month3.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#482of 517
Top 93% · Bottom Tier
#1 (best)#517 (worst)
#480Peer
#481Peer
#482This company
#483Peer
#484Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 39% negative

59%
positive
  • Positive59%
  • Neutral3%
  • Negative39%

Sentiment Balance

Covering June 2020 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.4%
Pricing
17.9%
Communication
11.1%
Product Quality
10.9%
Customer Support
10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100
76/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
49.0%
4
13.3%
3
4.0%
2
1.0%
1
32.7%

Based on 600 analyzed reviews. Sentiment is slipping: 30.8% of reviews in the last three months were positive, compared with 69.3% in the three months before that.

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