Customereye

Fundbox

Lending & Consumer Finance • United Statesfundbox.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

81/100
+12.0 vs. last month4.48 ★ average rating · 1,278 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#10of 275
Top 4% · Top Tier
#1 (best)#275 (worst)
#8Peer
#9Peer
#10This company
#11Peer
#12Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering July 2026 — 29 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,241 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.2%
Onboarding
18.0%
Product Quality
16.5%
Response Speed
11.7%
Loyalty
10.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 20.8% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
83.1%
4
4.4%
3
0.9%
2
1.0%
1
10.6%

Based on 1,278 analyzed reviews. Sentiment is holding steady: 91.9% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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