Freshly

Food & Dining • USfreshly.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

4.54 ★ average rating · 717 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#7of 71

Top 10% · Top Tier

#1 (best)#71 (worst)

#5Peer

#6Peer

#7This company

#8Peer

#9Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 650 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.4%

Product Quality

16.8%

Delivery Shipping

13.7%

Response Speed

12.2%

Problem Resolution

10.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 18.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.9%

4★

5.6%

3★

3.9%

2★

2.2%

1★

6.4%

Based on 717 analyzed reviews. Sentiment is holding steady: 77.8% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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