Based on public reviews and response behavior.
717 reviews.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026
Score
69.3
Industry average 52.0
17.3 above average
Rating
4.54
Industry average 3.33
1.21 above average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 18% negative
Covering June 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.
Share of theme mentions
Themes from the 717 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Delivery failures represent the most damaging churn driver in negative reviews. Freshly should audit its UPS and carrier SLA compliance, implement real-time delivery tracking with proactive customer notifications, establish a dedicated delivery-failure response team, and introduce automatic compensation credits for late or missed deliveries without requiring customer-initiated complaints.
Multiple reviews cite unexpected charges and inability to obtain refunds as top complaints. Freshly should implement pre-charge email reminders 72 hours before billing, simplify skip and cancel flows to require fewer steps, introduce a clear 24-hour post-charge refund window, and retrain customer service teams with explicit authority to issue refunds.
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