Customereye

FreshBooks

Professional Services • Canadafreshbooks.com

Review data last updated .

Based on public reviews and response behavior.

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601 reviews over 1,351 days (about 14 per month). Busiest month: 5% of reviews. Languages: en 100%, ro 0%, zh 0%.

Overall Score

52/100
+11.4 vs. last month3.90 ★ average rating · 601 reviews
52/100 from 601 reviews over 43 months, high confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

52.0

Industry average 66.2

14.2 below average

Rating

3.90

Industry average 4.38

0.48 below average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1222of 1436 ranked in Professional Services
Top 85% · Bottom Tierup 195 from last month
#1 (best)#1436 (worst)
#1220Peer
#1221Peer
#1222This company
#1223Peer
#1224Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral1%
  • Negative33%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Onboarding
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Loyalty
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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