Customereye

Flawless Body

Beauty & Wellness • United Kingdomflawlessbody.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−13.8 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#242of 351
Top 69% · Mid Pack
#1 (best)#351 (worst)
#240Peer
#241Peer
#242This company
#243Peer
#244Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering November 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.7%
Response Speed
19.3%
Product Quality
14.5%
Pricing
13.7%
Customer Support
9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 30.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.3%
4
2.3%
3
0.8%
2
0.8%
1
4.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.7% of reviews in the last three months were positive, compared with 95.1% in the three months before that.

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