Home Services • United Kingdomfirsthomeimprovements.co.uk
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 22 days (about 277 per month). Busiest month: 53% of reviews — one month dominates this sample. Languages: en 100%.
Home Services average: score 71.4, rating 4.67 stars, reply rate 44.7%, over 2,040 ranked companies · benchmark 23 Oct 2026
Score
74.3
Industry average 71.4
2.9 above average
Rating
4.71
Industry average 4.67
0.04 above average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 14% negative
Covering September 2026 — 106 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 10% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,040 ranked companies in Home Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 94% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 105 mentions with a sentiment score of 91.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
