First Home Improvements

Home Services • United Kingdomfirsthomeimprovements.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

72/100

+5.1 vs. last month4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#9of 92

Top 10% · Top Tier

#1 (best)#92 (worst)

#7Peer

#8Peer

#9This company

#10Peer

#11Peer

Overall Customer Sentiment

Category Leader

89% of reviews positive, 11% negative

89%

positive

Positive89%
Neutral1%
Negative11%

Sentiment Balance

Covering November 2024 — 69 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 6% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.3%

Product Quality

19.8%

Loyalty

16.4%

Response Speed

9.5%

Delivery Shipping

9.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100

16/100

signal score

•Built from a negative-review share of 14.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.8%

4★

7.5%

3★

1.5%

2★

0.8%

1★

8.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.1% of reviews in the last three months were positive, compared with 89.2% in the three months before that.

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