Customereye

Firstbase

Legal & Compliance • United Statesfirstbase.io

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
−11.8 vs. last month4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#56of 101
Top 55% · Mid Pack
#1 (best)#101 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 17% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.1%
Onboarding
15.8%
Loyalty
13.1%
Response Speed
12.1%
Product Quality
12.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 24.0% across this company's analyzed reviews.
  • •10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
82.3%
4★
3.7%
3★
1.2%
2★
1.0%
1★
11.8%

Based on 600 analyzed reviews. Sentiment is improving: 91.4% of reviews in the last three months were positive, compared with 86.2% in the three months before that.

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