Customereye

Family Panda

Gifts & Party Supplies • United Statesfamilypanda.co

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
3.38 ★ average rating · 564 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#62of 149
Top 42% · Upper Half
#1 (best)#149 (worst)
#60Peer
#61Peer
#62This company
#63Peer
#64Peer

Overall Customer Sentiment

Above Average

61% of reviews positive, 37% negative

61%
positive
  • Positive61%
  • Neutral2%
  • Negative37%

Sentiment Balance

Covering December 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 547 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.6%
Product Quality
15.6%
Loyalty
12.1%
Communication
11.3%
Customer Support
10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 39.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5
53.2%
4
4.8%
3
2.7%
2
5.3%
1
34.0%

Based on 564 analyzed reviews. Sentiment is improving: 60.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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