Based on public reviews and response behavior.
932 reviews over 1,957 days (about 15 per month). Busiest month: 9% of reviews. Languages: en 99%, unknown 1%, es 0%.
Apparel & Fashion average: score 61.9, rating 4.06 stars, reply rate 36.3%, over 2,808 ranked companies · benchmark 2 Nov 2026
Score
57.8
Industry average 61.9
4.1 below average
Rating
3.08
Industry average 4.06
0.98 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 43% negative
Covering August 2026 — 82 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 38% negative and 4% neutral.
Share of theme mentions
Themes from the 932 most recent reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Redesign the membership enrollment flow to include explicit, plain-language disclosure of monthly credit charges ($59-$69) at the point of sign-up with a mandatory acknowledgment checkbox. Implement a self-service cancellation portal accessible within the user account dashboard without requiring phone calls.
Conduct a full audit of all promotional landing pages, Facebook/Instagram ad creatives, and email campaigns to ensure advertised prices exactly match cart and checkout prices. Implement real-time price validation in the cart that flags any promotional restriction (e.g., first pair only) before the customer adds a second item.
Included in the full report
Unlock the full report — $4.99
