Customereye

Ezrsgold

Gaming & Esports • United Kingdomezrsgold.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+14.3 vs. last month4.95 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#160of 259
Top 62% · Mid Pack
#1 (best)#259 (worst)
#158Peer
#159Peer
#160This company
#161Peer
#162Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
30.4%
Customer Support
16.7%
Loyalty
14.5%
Onboarding
14.1%
Product Quality
9.0%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 35.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
97.0%
4
2.0%
3
0.2%
2
0.3%
1
0.5%

Based on 600 analyzed reviews. Sentiment is slipping: 95.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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