Express Medicals Plc

Healthcare & Medical • United Kingdomexpressmedicals.co.uk

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

52/100

−15.1 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#378of 615

Top 61% · Mid Pack

#1 (best)#615 (worst)

#376Peer

#377Peer

#378This company

#379Peer

#380Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 16% negative

81%

positive

Positive81%
Neutral3%
Negative16%

Sentiment Balance

Covering December 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 31% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

35.0%

Product Quality

15.4%

Response Speed

13.3%

Onboarding

12.2%

Loyalty

8.3%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 3.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100

33/100

signal score

•Built from a negative-review share of 31.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.8%

4★

4.5%

3★

1.0%

2★

1.0%

1★

3.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.1% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

Unlock full insights