Customereye

Excel with Business

Professional Certification & Skills • United Kingdomexcelwithbusiness.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
4.15 ★ average rating · 447 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#227of 281
Top 81% · Bottom Tier
#1 (best)#281 (worst)
#225Peer
#226Peer
#227This company
#228Peer
#229Peer

Overall Customer Sentiment

Below Average

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering August 2021 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 425 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.5%
Customer Support
15.8%
Onboarding
14.6%
Loyalty
11.5%
Response Speed
7.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • •Built from a negative-review share of 24.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5★
59.5%
4★
19.5%
3★
7.4%
2★
4.0%
1★
9.6%

Based on 447 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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