Based on public reviews and response behavior.
241 reviews over 1,073 days (about 6.8 per month). Busiest month: 19% of reviews. Languages: en 98%, unknown 3%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
71.7
Industry average 64.2
7.5 above average
Rating
3.38
Industry average 4.08
0.70 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 36% negative
Covering August 2026 — 42 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 38% negative and 2% neutral.
Share of theme mentions
Themes from the 241 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.311). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 0% of reviews against an industry average of 43%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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