Customereye

Evolution Vaping

Vaping & Smoking Alternatives • United Kingdomevolutionvaping.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

61/100
+14.3 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#48of 173
Top 28% · Upper Half
#1 (best)#173 (worst)
#46Peer
#47Peer
#48This company
#49Peer
#50Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.4%
Delivery Shipping
18.1%
Customer Support
15.0%
Response Speed
14.8%
Loyalty
13.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • •Built from a negative-review share of 30.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
90.0%
4★
3.0%
3★
1.7%
2★
0.8%
1★
4.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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