Based on public reviews and response behavior.
200 reviews over 36 days (about 169 per month). Busiest month: 61% of reviews — one month dominates this sample. Languages: en 100%.
Vaping & Smoking Alternatives average: score 59.3, rating 4.37 stars, reply rate 30.2%, over 580 ranked companies · benchmark 8 Oct 2026
Score
58.8
Industry average 59.3
0.5 below average
Rating
4.58
Industry average 4.37
0.21 above average
Reply rate
—
Industry average 30.2%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 17% negative
Covering September 2026 — 122 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 19% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 580 ranked companies in Vaping & Smoking Alternatives (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Delivery Shipping" is the strongest recurring theme in the reviews: 132 mentions with a sentiment score of 80.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
