Based on public reviews and response behavior.
188 reviews over 362 days (about 16 per month). Busiest month: 27% of reviews. Languages: en 54%, de 25%, fr 10%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026
Score
70.1
Industry average 61.8
8.3 above average
Rating
4.69
Industry average 4.15
0.54 above average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 16% negative
Covering July 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 188 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,145 ranked companies in Software & Web Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 34%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 135 mentions with a sentiment score of 87.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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