Customereye

Epicstuff

Gaming & Esports • United Kingdomepicstuff.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
−75.0 vs. last month4.70 ★ average rating · 557 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#104of 259
Top 40% · Upper Half
#1 (best)#259 (worst)
#102Peer
#103Peer
#104This company
#105Peer
#106Peer

Overall Customer Sentiment

Above Average

83% of reviews positive, 15% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering June 2023 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 550 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.6%
Delivery Shipping
17.6%
Product Quality
15.5%
Response Speed
13.1%
Loyalty
12.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • •Built from a negative-review share of 22.7% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
87.1%
4★
5.4%
3★
1.8%
2★
1.6%
1★
4.1%

Based on 557 analyzed reviews. Sentiment is slipping: 62.5% of reviews in the last three months were positive, compared with 84.6% in the three months before that.

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