Energy & Utilities • United Kingdomenergysupportandadvice.org.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 961 days (about 3.2 per month). Busiest month: 14% of reviews. Languages: en 100%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
73.4
Industry average 66.1
7.3 above average
Rating
3.45
Industry average 4.23
0.78 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 25% negative
Covering March 2025 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Customer Support" is the strongest recurring theme in the reviews: 79 mentions with a sentiment score of 82.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
An average rating of 3.45 stars is 0.8 below the Energy & Utilities average of 4.2. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
