Ekster®

General Retail & Marketplaces • Netherlandsekster.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−11.6 vs. last month4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#177of 359

Top 49% · Upper Half

#1 (best)#359 (worst)

#175Peer

#176Peer

#177This company

#178Peer

#179Peer

Overall Customer Sentiment

Above Average

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.5%

Product Quality

14.9%

Loyalty

12.4%

Problem Resolution

11.5%

Response Speed

11.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100

23/100

signal score

•Built from a negative-review share of 18.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

83.0%

4★

2.8%

3★

1.7%

2★

1.5%

1★

11.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.6% of reviews in the last three months were positive, compared with 78.4% in the three months before that.

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