Customereye

EchoWave

Media & Contentechowave.io

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

192 reviews over 102 days (about 57 per month). Busiest month: 34% of reviews. Languages: en 62%, es 14%, pt 5%.

Overall Score

55/100
Short observation window (102 days)
−15.0 vs. last month4.76 ★ average rating · 192 reviews
55/100 from 192 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Media & Content average: score 60.7, rating 4.00 stars, reply rate 32.0%, over 1,114 ranked companies · benchmark 22 Oct 2026

Score

55.4

Industry average 60.7

5.3 below average

Rating

4.76

Industry average 4.00

0.76 above average

Reply rate

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Industry average 32.0%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#734of 1114 ranked in Media & Content
Top 66% · Mid Packup 1 from last month
#1 (best)#1114 (worst)
#732Peer
#733Peer
#734This company
#735Peer
#736Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 15% negative

86%
positive
  • Positive86%
  • Neutral0%
  • Negative14%

Sentiment Balance

Covering September 2026 — 24 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Onboarding
Hidden
Response Speed
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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