Customereye

Ecctis

Professional Services • United Kingdomecctis.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

111 reviews over 359 days (about 9.4 per month). Busiest month: 12% of reviews. Languages: en 100%.

Overall Score

74/100
3.37 ★ average rating · 111 reviews
74/100 from 111 reviews over 12 months, moderate confidence.

Professional Services average: score 66.0, rating 4.34 stars, reply rate 45.0%, over 1,154 ranked companies · benchmark 31 Oct 2026

Score

73.6

Industry average 66.0

7.6 above average

Rating

3.37

Industry average 4.34

0.97 below average

Reply rate

—

Industry average 45.0%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#384of 1154 ranked in Professional Services
Top 33% · Upper Halfup 247 from last month
#1 (best)#1154 (worst)
#382Peer
#383Peer
#384This company
#385Peer
#386Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

56% of reviews positive, 43% negative

56%
positive
  • Positive56%
  • Neutral1%
  • Negative43%

Sentiment Balance

Covering October 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Onboarding
Hidden
Communication
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Professional Services