Customereye

easyStorage

Home Services • United Kingdomeasystorage.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

59/100
−8.9 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#29of 92
Top 32% · Upper Half
#1 (best)#92 (worst)
#27Peer
#28Peer
#29This company
#30Peer
#31Peer

Overall Customer Sentiment

Above Average

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.9%
Loyalty
17.0%
Product Quality
14.8%
Onboarding
13.1%
Response Speed
9.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • •Built from a negative-review share of 8.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
92.2%
4★
2.8%
3★
0.3%
2★
0.8%
1★
3.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.8% of reviews in the last three months were positive, compared with 97.7% in the three months before that.

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