Based on public reviews and response behavior.
200 reviews over 46 days (about 132 per month). Busiest month: 62% of reviews — one month dominates this sample. Languages: en 98%, fr 1%, he 1%.
Healthcare & Medical average: score 66.5, rating 4.38 stars, reply rate 44.7%, over 2,989 ranked companies · benchmark 24 Oct 2026
Score
63.1
Industry average 66.5
3.4 below average
Rating
3.74
Industry average 4.38
0.64 below average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 36% negative
Covering September 2026 — 75 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 37% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,989 ranked companies in Healthcare & Medical (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 45%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 68 mentions with a sentiment score of 71.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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