Based on public reviews and response behavior.
Among fully-analyzed Healthcare & Medical companies
71% of reviews positive, 27% negative
Covering February 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Communication, making up 5.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 599 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 96.6% in the three months before that.
