Customereye

Divan Bed Factory

Home & Living • United Kingdomdivanbedfactory.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 1,249 days (about 2.4 per month). Busiest month: 79% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

54/100
Short observation window (1249 days)
4.36 ★ average rating · 100 reviews
54/100 from 100 reviews over 3 months, limited confidence. trend not shown: window under six months. one month holds 79% of the reviews.

Home & Living average: score 66.6, rating 4.37 stars, reply rate 43.8%, over 6,048 ranked companies · benchmark 2 Nov 2026

Score

54.3

Industry average 66.6

12.3 below average

Rating

4.36

Industry average 4.37

in line with average

Reply rate

—

Industry average 43.8%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#4870of 6048 ranked in Home & Living
Top 81% · Bottom Tier
#1 (best)#6048 (worst)
#4868Peer
#4869Peer
#4870This company
#4871Peer
#4872Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral0%
  • Negative14%

Sentiment Balance

Covering May 2023 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
Hidden
Customer Support
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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