Customereye

DIRTEA

Food & Beverage • United Kingdomdirteaworld.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

69/100
+5.9 vs. last month4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#52of 551
Top 9% · Top Tier
#1 (best)#551 (worst)
#50Peer
#51Peer
#52This company
#53Peer
#54Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering December 2024 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
20.4%
Product Quality
20.0%
Delivery Shipping
15.8%
Customer Support
13.6%
Loyalty
10.2%

Most feedback concerns Pricing.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
81.7%
4
7.8%
3
3.3%
2
2.0%
1
5.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.6% of reviews in the last three months were positive, compared with 96.4% in the three months before that.

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