Direct Hearing

Healthcare & Medical • United Statesdirecthearing.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

+0.6 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#292of 615

Top 47% · Upper Half

#1 (best)#615 (worst)

#290Peer

#291Peer

#292This company

#293Peer

#294Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 13% negative

86%

positive

Positive86%
Neutral2%
Negative13%

Sentiment Balance

Covering September 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 24% negative and 12% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Product Quality

15.7%

Pricing

12.3%

Loyalty

11.4%

Delivery Shipping

10.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100

16/100

signal score

•Built from a negative-review share of 16.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.7%

4★

3.3%

3★

1.3%

2★

0.7%

1★

3.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.6% of reviews in the last three months were positive, compared with 92.4% in the three months before that.

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