Customereye

Decanted

Cosmetics & Fragrancedecanted.uk

Review data last updated .

Based on public reviews and response behavior.

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112 reviews over 377 days (about 9 per month). Busiest month: 18% of reviews. Languages: en 100%.

Overall Score

61/100
−4.3 vs. last month4.72 ★ average rating · 112 reviews
61/100 from 112 reviews over 12 months, moderate confidence.

Cosmetics & Fragrance average: score 60.6, rating 4.30 stars, reply rate 37.0%, over 380 ranked companies · benchmark 6 Oct 2026

Score

60.8

Industry average 60.6

0.2 above average

Rating

4.72

Industry average 4.30

0.42 above average

Reply rate

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Industry average 37.0%

not measured

Competitive Performance Rank

Among ranked Cosmetics & Fragrance companies

#173of 380 ranked in Cosmetics & Fragrance
Top 46% · Upper Half
#1 (best)#380 (worst)
#171Peer
#172Peer
#173This company
#174Peer
#175Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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