Based on public reviews and response behavior.
202 days of reviews, with a steady monthly review flow. Busiest month: 64% of reviews — one month dominates this sample. Languages: en 100%.
Home Services average: score 70.2, rating 4.59 stars, reply rate 46.9%, over 1,380 ranked companies · benchmark 5 Nov 2026
Score
66.8
Industry average 70.2
3.4 below average
Rating
4.52
Industry average 4.59
0.07 below average
Reply rate
—
Industry average 46.9%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 23% negative
Covering April 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,380 ranked companies in Home Services (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.377 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 89% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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