Customereye

Ctsounds

Appliances & Home Electronics • United Statesctsounds.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
+9.3 vs. last month4.55 ★ average rating · 571 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#112of 189
Top 59% · Mid Pack
#1 (best)#189 (worst)
#110Peer
#111Peer
#112This company
#113Peer
#114Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering September 2024 — 113 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 560 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.6%
Delivery Shipping
20.0%
Response Speed
16.4%
Customer Support
10.7%
Pricing
8.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 33.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
83.9%
4
4.2%
3
2.6%
2
1.9%
1
7.4%

Based on 571 analyzed reviews. Sentiment is improving: 91.5% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

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