Cricket Media

Media & Content • United Statescricketmedia.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−19.0 vs. last month3.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#127of 172

Top 74% · Mid Pack

#1 (best)#172 (worst)

#125Peer

#126Peer

#127This company

#128Peer

#129Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 30% negative

68%

positive

Positive68%
Neutral2%
Negative30%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.3%

Product Quality

18.2%

Problem Resolution

14.7%

Loyalty

14.2%

Customer Support

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 32.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

60.8%

4★

8.2%

3★

5.8%

2★

6.3%

1★

18.8%

Based on 600 analyzed reviews. Sentiment is slipping: 57.1% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

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