Customereye

Crexi

Real Estate & Property • United Statescrexi.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+0.8 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#61of 92
Top 66% · Mid Pack
#1 (best)#92 (worst)
#59Peer
#60Peer
#61This company
#62Peer
#63Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering August 2024 — 22 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
32.1%
Product Quality
24.4%
Onboarding
13.0%
Response Speed
7.3%
Loyalty
5.9%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 1.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 20.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.5%
4
3.7%
3
1.2%
2
0.3%
1
2.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.3% of reviews in the last three months were positive, compared with 92.6% in the three months before that.

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