Customereye

Southern Housing

Real Estate & Propertysouthernhousing.org.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 365 days (about 17 per month). Busiest month: 17% of reviews. Languages: en 100%.

Overall Score

59/100
−6.8 vs. last month3.35 ★ average rating · 200 reviews
59/100 from 200 reviews over 13 months, moderate confidence.

Real Estate & Property average: score 66.8, rating 4.21 stars, reply rate 55.5%, over 637 ranked companies · benchmark 6 Oct 2026

Score

59.1

Industry average 66.8

7.7 below average

Rating

3.35

Industry average 4.21

0.86 below average

Reply rate

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Industry average 55.5%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#454of 637 ranked in Real Estate & Property
Top 71% · Mid Pack
#1 (best)#637 (worst)
#452Peer
#453Peer
#454This company
#455Peer
#456Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

60% of reviews positive, 39% negative

60%
positive
  • Positive60%
  • Neutral1%
  • Negative39%

Sentiment Balance

Covering September 2026 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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