Customereye

Grainger plc

Real Estate & Propertygraingerplc.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 504 days (about 6 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

72/100
−8.3 vs. last month4.33 ★ average rating · 100 reviews
72/100 from 100 reviews over 12 months, moderate confidence.

Real Estate & Property average: score 66.8, rating 4.21 stars, reply rate 55.5%, over 637 ranked companies · benchmark 6 Oct 2026

Score

71.9

Industry average 66.8

5.1 above average

Rating

4.33

Industry average 4.21

0.12 above average

Reply rate

—

Industry average 55.5%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#264of 637 ranked in Real Estate & Property
Top 41% · Upper Half
#1 (best)#637 (worst)
#262Peer
#263Peer
#264This company
#265Peer
#266Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral0%
  • Negative15%

Sentiment Balance

Covering September 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
Hidden
Communication
Hidden
Pricing
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Real Estate & Property