Creative Market

General Retail & Marketplaces • United Statescreativemarket.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

83/100

+8.7 vs. last month4.27 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#2of 359

Top 1% · Top Tier

#1 (best)#359 (worst)

#1Peer

#2This company

#3Peer

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 27% negative

72%

positive

Positive72%
Neutral1%
Negative27%

Sentiment Balance

Covering July 2026 — 38 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.7%

Onboarding

16.1%

Loyalty

12.7%

Pricing

10.1%

Customer Support

9.5%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 7.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 27.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

75.3%

4★

5.2%

3★

3.5%

2★

3.1%

1★

12.9%

Based on 999 analyzed reviews. Sentiment is holding steady: 87.5% of reviews in the last three months were positive, compared with 82.7% in the three months before that.

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