CREATE Fertility

Healthcare & Medical • United Kingdomcreatefertility.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#237of 615

Top 39% · Upper Half

#1 (best)#615 (worst)

#235Peer

#236Peer

#237This company

#238Peer

#239Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%

positive

Positive90%
Neutral1%
Negative9%

Sentiment Balance

Covering November 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 12% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.4%

Loyalty

17.8%

Product Quality

15.7%

Pricing

9.2%

Onboarding

8.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW4/100

4/100

signal score

•Built from a negative-review share of 10.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.5%

4★

7.5%

3★

1.3%

2★

2.3%

1★

8.3%

Based on 600 analyzed reviews. Sentiment is improving: 91.3% of reviews in the last three months were positive, compared with 85.5% in the three months before that.

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