Customereye

Covid Home Test

Healthcare & Medical • United Kingdomcovidhometest.co

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

68/100
−6.5 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#75of 615
Top 12% · Top Tier
#1 (best)#615 (worst)
#73Peer
#74Peer
#75This company
#76Peer
#77Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 15% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering May 2022 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.1%
Response Speed
18.7%
Product Quality
14.4%
Loyalty
13.5%
Delivery Shipping
8.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
93.3%
4★
3.5%
3★
0.7%
2★
0.3%
1★
2.2%

Based on 600 analyzed reviews. Sentiment is slipping: 77.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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