Costway

Home & Living • United Statescostway.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

73/100

−29.5 vs. last month3.74 ★ average rating · 618 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#11of 675

Top 2% · Top Tier

#1 (best)#675 (worst)

#9Peer

#10Peer

#11This company

#12Peer

#13Peer

Overall Customer Sentiment

Category Leader

60% of reviews positive, 39% negative

60%

positive

Positive60%
Neutral1%
Negative39%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 575 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.2%

Product Quality

15.5%

Pricing

13.4%

Response Speed

11.3%

Customer Support

9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 9.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 39.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

59.9%

4★

7.1%

3★

5.0%

2★

3.4%

1★

24.6%

Based on 618 analyzed reviews. Sentiment is holding steady: 77.2% of reviews in the last three months were positive, compared with 74.6% in the three months before that.

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