ContractsCounsel

Legal & Compliance • United Statescontractscounsel.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

−38.1 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#13of 101

Top 13% · Top Tier

#1 (best)#101 (worst)

#11Peer

#12Peer

#13This company

#14Peer

#15Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

17.8%

Response Speed

15.0%

Customer Support

13.7%

Loyalty

13.0%

Product Quality

12.8%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 22.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.5%

4★

5.3%

3★

1.3%

2★

1.0%

1★

3.8%

Based on 600 analyzed reviews. Sentiment is slipping: 86.5% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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