Customereye

ConnectWise

Software & Web Services • United Statesconnectwise.com

Review data last updated .

Based on public reviews and response behavior.

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1,554 days of reviews, with a sparse monthly review flow. Busiest month: 59% of reviews — one month dominates this sample. Languages: en 99%, es 1%.

Overall Score

63/100
3.64 ★ average rating
63/100 from public reviews over 4 months, limited confidence. one month holds 59% of the reviews.

Software & Web Services average: score 60.0, rating 4.01 stars, reply rate 35.4%, over 2,439 ranked companies · benchmark 4 Nov 2026

Score

63.0

Industry average 60.0

3.0 above average

Rating

3.64

Industry average 4.01

0.37 below average

Reply rate

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Industry average 35.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#1032of 2439 ranked in Software & Web Services
Top 42% · Upper Half
#1 (best)#2439 (worst)
#1030Peer
#1031Peer
#1032This company
#1033Peer
#1034Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering July 2026, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.

Sentiment Trend Over Time

Review activity
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Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Problem Resolution
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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