Concepto Clinic

Healthcare & Medical • United Kingdomconceptoclinic.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

4.53 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#473of 615

Top 77% · Bottom Tier

#1 (best)#615 (worst)

#471Peer

#472Peer

#473This company

#474Peer

#475Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 23% negative

74%

positive

Positive74%
Neutral3%
Negative23%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.8%

Response Speed

21.5%

Onboarding

10.1%

Product Quality

9.5%

Loyalty

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 7.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 38.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.8%

4★

6.2%

3★

2.7%

2★

2.0%

1★

7.3%

Based on 600 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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