Compare Power (Best Energy Plans)

Energy & Utilities • United Statescomparepower.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+0.8 vs. last month4.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#9of 36

Top 25% · Top Tier

#1 (best)#36 (worst)

#7Peer

#8Peer

#9This company

#10Peer

#11Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 9% negative

91%

positive

Positive91%
Neutral1%
Negative9%

Sentiment Balance

Covering October 2024 — 90 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 8% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

29.9%

Customer Support

16.8%

Response Speed

13.1%

Product Quality

10.2%

Loyalty

10.1%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.0%

4★

4.7%

3★

0.0%

2★

0.0%

1★

0.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.5% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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