Based on public reviews and response behavior.
139 reviews over 565 days (about 7.5 per month). Busiest month: 13% of reviews. Languages: en 89%, de 2%, fr 2%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
61.3
Industry average 65.4
4.1 below average
Rating
3.35
Industry average 4.28
0.93 below average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 40% negative
Covering June 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 57% negative and 7% neutral.
Share of theme mentions
Themes from the 139 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.146 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 30% of reviews against an industry average of 41%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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