Customereye

CLOUD NINE

Beauty & Wellness • New Zealandcloudnine-hair.co.nz

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 209 days (about 29 per month). Busiest month: 18% of reviews. Languages: en 100%.

Overall Score

76/100
−4.9 vs. last month4.76 ★ average rating · 200 reviews
76/100 from 200 reviews over 8 months, moderate confidence.

Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026

Score

76.0

Industry average 65.4

10.6 above average

Rating

4.76

Industry average 4.28

0.48 above average

Reply rate

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Industry average 40.6%

not measured

Competitive Performance Rank

Among ranked Beauty & Wellness companies

#395of 1840 ranked in Beauty & Wellness
Top 21% · Top Tier
#1 (best)#1840 (worst)
#393Peer
#394Peer
#395This company
#396Peer
#397Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

90% of reviews positive, 10% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering September 2026 — 12 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
Hidden
Response Speed
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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