Customereye

Claimyr

Software & Web Services • United Statesclaimyr.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
+33.3 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#48of 363
Top 13% · Top Tier
#1 (best)#363 (worst)
#46Peer
#47Peer
#48This company
#49Peer
#50Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.1%
Response Speed
15.5%
Loyalty
15.3%
Problem Resolution
11.3%
Pricing
10.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • Built from a negative-review share of 23.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
90.7%
4
3.0%
3
0.5%
2
0.5%
1
5.3%

Based on 600 analyzed reviews. Sentiment is improving: 87.5% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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