Energy & Utilities • United Kingdomcityenergy.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,159 days (about 2.6 per month). Busiest month: 9% of reviews. Languages: en 99%, unknown 1%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
60.7
Industry average 66.1
5.4 below average
Rating
3.99
Industry average 4.23
0.24 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 19% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.550). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 53 mentions with a sentiment score of 80.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
