Based on public reviews and response behavior.
771 reviews over 1,416 days (about 17 per month). Busiest month: 19% of reviews. Languages: en 93%, unknown 7%, af 0%.
Finance & Insurance average: score 63.6, rating 4.19 stars, reply rate 46.7%, over 2,895 ranked companies · benchmark 2 Nov 2026
Score
31.4
Industry average 63.6
32.2 below average
Rating
2.75
Industry average 4.19
1.44 below average
Reply rate
—
Industry average 46.7%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
40% of reviews positive, 58% negative
Covering September 2026 — 95 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 42% negative and 2% neutral.
Share of theme mentions
Themes from the 771 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,895 ranked companies in Finance & Insurance (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.441 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.957). Review the worst months in the trend data to identify specific operational or product issues.
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