Customereye

Citizens

Finance & Insurancecitizensbank.com

Review data last updated .

Based on public reviews and response behavior.

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674 reviews over 1,380 days (about 15 per month). Busiest month: 22% of reviews. Languages: en 100%, es 0%, unknown 0%.

Overall Score

30/100
+13.2 vs. last month2.61 ★ average rating · 674 reviews
30/100 from 674 reviews over 18 months, high confidence.

Finance & Insurance average: score 58.5, rating 4.09 stars, reply rate 40.6%, over 1,022 ranked companies · benchmark 16 Sept 2026

Score30.4vs 58.528.1Rating2.61vs 4.091.48Reply ratevs 40.6%

Competitive Performance Rank

Among ranked Finance & Insurance companies

#969of 1022 ranked in Finance & Insurance
Top 95% · Bottom Tier
#1 (best)#1022 (worst)
#967Peer
#968Peer
#969This company
#970Peer
#971Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

38% of reviews positive, 61% negative

38%
positive
  • Positive38%
  • Neutral1%
  • Negative61%

Sentiment Balance

Covering August 2026 — 33 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 73% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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