Based on public reviews and response behavior.
168 reviews over 108 days (about 47 per month). Busiest month: 29% of reviews. Languages: en 92%, unknown 8%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
62.4
Industry average 66.1
3.7 below average
Rating
4.36
Industry average 4.23
0.13 above average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 29% negative
Covering August 2026 — 49 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 168 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.207 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 51%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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