Customereye

Cellunlocker

Mobile & Telecom • United Statescellunlocker.net

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#7of 114
Top 6% · Top Tier
#1 (best)#114 (worst)
#5Peer
#6Peer
#7This company
#8Peer
#9Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering July 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication
17.3%
Customer Support
15.8%
Response Speed
13.9%
Loyalty
12.8%
Product Quality
9.5%

Most feedback concerns Communication.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100
47/100
signal score
  • Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
82.0%
4
4.7%
3
2.0%
2
0.8%
1
10.5%

Based on 600 analyzed reviews. Sentiment is slipping: 61.5% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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